To document an expense process, write one page that says what may be claimed, how a claim is submitted, what evidence has to come with it, who reviews it, and how an exception is recorded. Keep it to a page and keep every figure off it. What is claimable, and any...
To keep supplier records clean, hold one record per supplier, name the roles allowed to add or change a record, require every change to arrive as a request that leaves evidence, merge duplicates to a single record of use without discarding anything, and review the...
To bring a new bookkeeper up to speed, hand them a written pack rather than a conversation: the list of recurring tasks, a short directory of who to ask about what, a map of where the records and source documents live, a list of everything currently open and...
To split duties in a small finance team, write down which steps in a process should not sit with the same person, assign them to different people where the team is large enough, and where it is not, record a compensating review by someone outside the process. The...
To document approval authority, list every kind of commitment the organization can make on one page, name the role that approves each kind, name who deputizes when that role is away, and state how each approval is evidenced. That page is the whole thing. Every limit...